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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A pop-up menu will appear. It includes exhaustive info about all the operations that you can perform on the page in question. Each popup opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of tutorial videos explaining how to work with our Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, take a gaze at our comprehensive FAQ section, which covers questions asked by real users and provides real solutions. We frequently update our Frequently Asked Questions section with new articles so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can get in touch with our excellent team of tech support engineers available 24x7 and eager to assist you with any query. Each trouble ticket you open will be responded to in less than sixty minutes (the average response time is only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 314725

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com